Position Overview

Epic Nursing Services LLC is seeking a Workforce & Operations Manager to lead caregiver recruitment, workforce development, and operational support across our Adult Foster Care (AFC) and Group Adult Foster Care (GAFC) programs.

This role is critical to ensuring a strong caregiver pipeline, reducing missed visits, and supporting continued organizational growth. The ideal candidate is highly organized, results-driven, and experienced in both recruiting and healthcare operations.

Key Responsibilities

Workforce Recruitment & Talent Acquisition

• Develop and maintain a consistent pipeline of qualified caregivers

• Manage job postings, sourcing, screening, and interviewing candidates

• Coordinate onboarding and orientation processes

• Build relationships with CNA schools, community organizations, and referral sources

• Utilize ATS/CRM systems to track applicants and hiring metrics

Workforce Management & Retention

• Maintain adequate caregiver coverage to support client needs

• Monitor caregiver attendance, callouts, and reliability

• Implement retention strategies and caregiver engagement initiatives

• Build and manage a PRN/backup caregiver pool

Operations Support

• Collaborate with scheduler, nurses, and case managers to ensure staffing coverage

• Identify and resolve operational gaps impacting service delivery

• Support onboarding compliance and staff documentation processes

• Assist with workflow improvements and operational efficiency

Community Outreach & Business Development

• Represent Epic Nursing Services at community and recruiting events

• Build referral relationships with healthcare providers and community partners

• Support growth initiatives through outreach and networking

Qualifications

• Minimum 3–5 years of experience in recruiting, staffing, or healthcare operations

• Experience in home care, healthcare staffing, or human services preferred

• Strong organizational and communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Experience with ATS/HRIS systems preferred

• Valid driver’s license and willingness to travel locally.

Why Join Epic Nursing Services

At Epic Nursing Services, our mission is to empower individuals to live safely and independently in their communities. This role offers the opportunity to make a direct impact on both workforce development and client care while contributing to a growing organization.